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項目工作說明書

The statement of work (SOW) is a narrative description of products or services to be delivered by the project. For internal projects, the project initiator or sponsor provides the statement of work based on business needs, product, or service requirements. For external projects, the statement of work can be received from the customer as part of a bid document, for example, request for proposal, request for information, request for bid, or as part of a contract.

The SOW references:

• Business need. An organization’s business need may be based on a market demand, technological advance, legal requirement, or government regulation.

• Product scope description. This documents the characteristics of the product that the project will be undertaken to create. The description should also document the relationship between the products or services being created and the business need that the project will address.

• Strategic plan. The strategic plan documents the organization’s strategic goals. Therefore, all projects should be aligned with the strategic plan.

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